Adoption FAQ

Some answers to frequently asked questions:

  • How do I get started?

    It’s simple! Go to Get Started where you will be able to preview a webtext, create a course, and request course settings. You can also contact us through the chat on this page, and we will walk you through the process.

  • What kind of courseware tailoring is available?

    By selecting Get Started on any catalog page, you can rearrange or remove chapters, add a grade profile and due dates, or request an LMS integration.

    For custom courses, contact us at info@soomolearning.com to discuss further tailoring.

  • Do you integrate with Canvas, Blackboard, etc.?

    We can provide single sign-on access for students and instructors and gradebook integration with your learning management system.

  • How will students access the webtext?

    Students will access their webtext in one of two ways:

    1. Through the school’s learning management system
    2. By visiting the sign-up page and creating an account

    We provide you with a one-page Quick Start Guide for students.

  • Do you work with the campus bookstore?

    We are happy to work with your bookstore to provide passkeys. Just have them provide us with a purchase order at passkeys@soomolearning.com.

  • What about inclusive/equitable access programs?

    We participate in inclusive access programs through Barnes & Noble, Follett, RedShelf, VitalSource, and others. Just let us know you want to pursue this option, and we will get it set up.

  • How will students learn to use their webtext?

    Each title includes an introductory page, “Why a Webtext?,” that outlines the main features and provides guidance on how to use them.

  • What if students need help?

    Our help desk provides support directly to students. They can contact us seven days a week via email, phone, or in-app chat.

    We also offer a robust student help center.

  • Where do I go to get help?

    Our instructor support specialists are ready to meet with you to set up a course or provide an orientation to webtext features. You can reach us at instructorsupport@soomolearning.com.

    Front matter in your webtext provides a walkthrough of instructor supports and learning design highlights.

    We also provide a dedicated instructor help center with FAQs, videos, and tutorials.