Support
We’re here to help! Reach out using any of the options below.
Adventures list
Soomo Messenger
Click the Soomo Messenger (Intercom) button in the bottom right corner of any webpage. Leave us a message and we’ll reply within 24 hours (but usually a lot sooner).
Call Support
We’re available Monday through Friday from 9 a.m. to 9 p.m. and weekends from 1 p.m. to 9 p.m. eastern time.
(888) 240-0314
Email Support
We’re checking our inbox Monday through Friday from 9 a.m. to 9 p.m. and weekends from 1 p.m. to 9 p.m. eastern time.
support@soomolearning.com
For students
Student knowledge base
Visit our Help Center for answers to frequently asked questions and advice from the Soomo Learning team.
Webtext features videos
Check out our “Welcome to Your Webtext” playlist for short YouTube videos about key features.
Assistive technology
Visit our accessibility page for our accessibility standards and reach out to our Digital Accessibility Coordinator.
For instructors
Instructor knowledge base
Visit our Instructor Help Center for answers to common questions and insight from our instructor support team.
Adoption FAQ
Get answers to frequently asked questions about courseware adoption or complete the Get Started form.
System status
We keep a close eye on our site and services. Any interruptions, planned or otherwise, will be noted on our system status page.