Steady encouragement

After each new topic is presented, students answer a few questions about the main ideas. This keeps students focused, actively processing the information, and constructing new knowledge.

Presentation and exploration

Each chapter offers concise presentation of key concepts. Additional activities guide students through the examination of artifacts and case studies to put the concepts into context and test the limits of the ideas presented.

Study questions

Questions throughout the text encourage close reading and guide students to key information.

Everything you need

Organizational Behavior provides everything you need for an online course. And we can tailor the webtext to match your program’s emphasis, term length, student expectations, and assignment types.

1. Organizational Behavior
   1. The Case of Les Schwab Tires: Maintaining a Customer Service Culture
   2. Organizational Behavior Research Methods
   3. Challenging Trends
   4. Additional Challenges
   5. What Is Organizational Behavior?
   6. The Case of Xerox: Motivation Key for Success
2. Managing Demographic and Cultural Diversity
   1. The Case of IBM: Managing Diversity for Success
   2. Demographic Diversity
   3. Challenges of Diversity
   4. Sex and Gender Diversity Issues in the Workplace
   5. Demographic Diversity: Race and Age
   6. Demographic Diversity: Religion, Disability, and Sexual Orientation
   7. Managing Demographic Diversity
   8. Cultural Diversity
   9. The Case of Goodwill Industries: Doing Good as a Core Business Strategy
   10. Additional Types of Cultural Diversity
   11. Managing Cultural Diversity
   12. The Role of Ethics and National Culture
3. Understanding People at Work
   1. The Case of Cornerstone OnDemand: Using Big Data to Match Applicants to Jobs
   2. The Interactionist Perspective: The Role of Fit
   3. Individual Differences: Values and Personality
   4. Big Five Personality Traits
   5. Personality Indicators
   6. Additional Personality Indicators
   7. Personality Testing in Employee Selection
   8. Perception
   9. Social Perception
   10. Attributions
   11. The Role of Ethics and National Culture
   12. The Case of TIAA: Individual Differences in Perception Pay Off
4. Individual Attitudes and Behaviors
   1. The Case of SAS: People Come First
   2. Work Attitudes
   3. Job Satisfaction and Organizational Commitment
   4. Job Satisfaction: Additional Factors
   5. Consequences of Positive Work Attitudes
   6. Work Behaviors
   7. Work Behaviors: Organizational Citizenship
   8. Work Behaviors: Absenteeism and CWB
   9. Work Behaviors: Turnover
   10. The Role of Ethics and National Culture
   11. The Case of Long-Haul Trucking: Retaining Lonesome Road Warriors
5. Theories of Motivation
   1. The Case of Zappos: A Motivating Place to Work
   2. Need-Based Theories of Motivation: Maslow and Beyond
   3. ERG Theory and Two-Factor Theory
   4. Acquired-Needs Theory
   5. Process-Based Theories
   6. Procedural and Interactional Justice
   7. Expectancy Theory
   8. Reinforcement Theory
   9. Reinforcement Schedules
   10. The Role of Ethics and National Culture
   11. The Case of Trader Joe’s: Motivation in Action
6. Designing a Motivating Work Environment
   1. The Case of Nucor: Motivating Steelworkers Works
   2. Motivating Employees Through Job Design
   3. Alternatives to Job Specialization
   4. Job Characteristics Model
   5. Empowering Employees
   6. Motivating Employees Through Goal Setting
   7. Goal-Setting Effectiveness
   8. Motivating Employees Through Performance Appraisals
   9. Conducting Performance Appraisals
   10. Managing Potential Bias in Performance Appraisals
   11. Motivating Employees Through Performance Incentives
   12. Additional Performance Incentives
   13. The Role of Ethics and National Culture
   14. The Case of Netflix: A Different Approach to Engaging Employees
7. Managing Stress and Emotions
   1. The Case of Camden Property Trust: Facing Foreclosure
   2. What Is Stress?
   3. Models of Stress
   4. Causes of Stress at Work
   5. Additional Causes of Stress at Work
   6. Outcomes of Stress
   7. Individual Differences in Experienced Stress
   8. Managing Stress
   9. Additional Approaches to Managing Stress
   10. Organizational Approaches to Managing Stress
   11. Additional Organizational Approaches to Managing Stress
   12. What Are Emotions?
   13. Emotions at Work
   14. The Role of Ethics and National Culture
   15. The Case of American Express: Getting Emotional
8. Communication
   1. The Case of Tweeters, Facebookers, and Bloggers in the Workplace: Communication in the Age of Social Media
   2. Understanding Communication
   3. Communication Barriers
   4. Additional Communication Barriers
   5. Additional Communication Barriers: Language and Listening
   6. Different Types of Communication
   7. Additional Types of Communication
   8. Communication Channels
   9. Direction of Communication
   10. The Role of Ethics and National Culture
   11. The Case of Edward Jones: Employee Satisfaction Translates to Success
9. Managing Groups and Teams
   1. The Case of Pret a Manger: Putting Peer Pressure to Work
   2. Group Dynamics
   3. Stages of Group Development: Norming, Performing, Adjourning
   4. Punctuated Equilibrium and Cohesion
   5. Social Loafing and Collective Efficacy
   6. Understanding Team Design Characteristics
   7. Team Tasks and Team Roles
   8. Types of Teams
   9. Team Leadership and Autonomy
   10. Designing Effective Teams
   11. Management of Teams
   12. Common Barriers to Effective Teams
   13. The Role of Ethics and National Culture
   14. The Case of General Electric: Teamwork Takes to the Sky
10. Conflict and Negotiations
    1. The Case of PointCast: Negotiation Failure
    2. Understanding Conflict
    3. Is Conflict Always Bad?
    4. Causes and Outcomes of Conflict
    5. Conflict Management
    6. Conflict-Handling Styles
    7. Negotiations
    8. Negotiation Strategies
    9. Tips for Negotiation Success
    10. When All Else Fails: Third-Party Negotiations
    11. The Role of Ethics and National Culture
    12. The Case of Bernard Ebbers: Avoiding Conflict at WorldCom
11. Making Decisions
    1. The Case of Angry Birds: Decisions, Decisions
    2. Understanding Decision Making
    3. Making Rational Decisions
    4. Making “Good Enough” and Intuitive Decisions
    5. Making Creative Decisions
    6. Faulty Decision Making
    7. Additional Decision-Making Traps
    8. Decision Making in Groups
    9. Tools and Techniques for Making Better Decisions
    10. The Role of Ethics and National Culture
    11. The Case of Eastman Kodak: How Poor Decisions Can Derail an Icon
12. Leading People Within Organizations
    1. The Case of Indra Nooyi: Taking on the Pepsi Challenge
    2. Who Is Considered a Leader? Trait Approaches to Leadership
    3. Self-Esteem and Other Leadership Traits
    4. What Do Leaders Do? Behavioral Approaches to Leadership
    5. What Is the Role of the Context? Contingency Approaches to Leadership
    6. Path-Goal Theory of Leadership
    7. Vroom and Yetton’s Normative Decision Model
    8. What’s New? Contemporary Approaches to Leadership
    9. Leader-Member Exchange (LMX) Theory
    10. LMX Theory: Developing Relationships
    11. Servant Leadership
    12. Authentic Leadership and Other Leadership Issues
    13. The Role of Ethics and National Culture
    14. The Case of Starbucks: Leadership Development
13. Power and Politics
    1. The Case of Dale Carnegie: You’ve Got a Friend in Me
    2. The Basics of Power
    3. Consequences of Power: Conformity
    4. The Strategic Contingencies Model
    5. The Power to Influence
    6. What Is Influence?
    7. Influence Tactics
    8. Impression Management
    9. Direction of Influence
    10. Organizational Politics
    11. Antecedents of Political Behavior
    12. Understanding Social Networks
    13. The Role of Ethics and National Culture
    14. The Case of Social Networking: Getting Connected
14. Organizational Structure and Change
    1. The Case of Toyota: Lean, Mean Driving Machine
    2. Organizational Structure
    3. Hierarchical Levels
    4. Departmentalization and Other Structures
    5. Contemporary Forms of Organizational Structures
    6. Additional Contemporary Forms of Organizational Structures
    7. Organizational Change
    8. Additional Reasons for Organizational Change
    9. Resistance to Change
    10. Why Do People Resist Change?
    11. Planning and Executing Change Effectively
    12. Executing Change
    13. The Role of Ethics and National Culture
    14. The Case of Hanna Andersson Corporation: Changing for Good
15. Organizational Culture
    1. The Case of Google: Creating a Unique Culture
    2. Understanding Organizational Culture
    3. Dimensions and Characteristics of Organizational Culture
    4. Dimensions of Culture: People, Teams, and Details
    5. Dimensions of Culture: Service and Safety
    6. Characteristics of Culture: Strength and Variety
    7. Creating, Maintaining, and Communicating Organizational Culture
    8. How Are Cultures Maintained?
    9. Maintaining Culture Through New Employee Onboarding
    10. Maintaining Culture Through Leadership and Reward Systems
    11. Communicating Culture Through Visual Elements
    12. Communicating Culture Through Rituals, Space, and Stories
    13. Creating Culture Change
    14. The Role of Ethics and National Culture
    15. The Case of Four Seasons Hotels: Service Culture Makes All the Difference

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The following materials are available for this course:

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Academic Advisors

Willem Brooke-Debock
Southern New Hampshire University

Jennifer Varney
Southern New Hampshire University

Dina Frutos
Southern New Hampshire University

Publisher

David Lindrum

Executive Editor

Mary Jane Lindrum

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Will Goldsmith
Jenny Westrick

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Paige Ragan
Nancy Woods

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Clint McFarlin